What makes a learner ready to study online? How do they know? How do they find out?
In an attempt to address the issue of the higher student attrition (drop-out) rates in distance education (DE) and elearning than in face-to-face classes, it’s becoming more common for educational organisations to try to evaluate learners’ to find out who are unlikely to succeed on their courses and programmes and may require extra support and guidance. In other words, to assess learners’ preparedness for DE and elearning.
I think one of the biggest issues with self-assessment of readiness to study online is that learners often don’t know what the questions and ratings scales they’re presented with on questionnaires and application forms mean. Additionally, according to the Dunning-Kruger effect (Kruger & Dunning, 1999), learners with lower knowledge, skills, abilities, and experience tend to rate themselves proportionately higher than more experienced and proficient ones. In other words, the less they know, the less they know what they don’t know and the poorer they are at judging their own proficiency. In more exaggerated cases, we may actually be turning away more suitable learners and accepting less prepared ones.
In my attempt to address this issue, here are some qualitative questions that I feel are more likely to elicit responses that reflect a learner’s knowledge, skills, and abilities (KSAs), as well as their experiences, beliefs, attitudes, and values, that are relevant to distance education (DE) and elearning and to identify areas of strength and weakness rather than simple binary “yes or no”, or ratings scale responses. In other words, to encourage learners to describe their preparedness and have the interviewer decide how they compare to the minimum necessary KSAs defined in our learning organisation’s policies. It would also be possible to provide learners, whose KSAs may currently be insufficient or borderline, with personalised plans of action that they can use as a guide to “bring themselves up to speed” for successful DE and elearning.
Technical IT and Practical Requirements
What levels of technical and IT KSAs, practical facilities, and experience, beliefs, and attitudes, which are necessary for successful participation in DE and elearning, does the learner have?
- Why does the learner want to take this course or programme? Is it for personal enrichment, professional advancement, retooling, retraining, or changing careers?
- How many hours per week is the learner willing to commit to studies? How will the learner manage their time to prioritise and dedicate to uninterrupted periods of study without distractions from colleagues, family members, friends, and/or associates?
- What tools, services, and technology does the learner have sufficient access to to support their learning, e.g. sufficiently powerful and useful computer, webcam & microphone, reliable high-speed internet, and appropriate software necessary to read digital files and formats?
- How technology literate is the learner? How proficient and experienced is the learner with communication tools such as email, discussion forums, chat, and video web conferencing? What online websites, discussion groups, etc. has the learner participated in? What can they tell you about their experiences?
- What support structures does the learner have at home or in the workplace? How understanding and supportive are their colleagues, family members, friends, and/or associates?
- What are the learner’s previous experiences of education and learning at school, college, university, and/or the workplace?
- Has the learner taken distance learning courses in the past? If so, what were the learner’s experiences?
- What beliefs, attitudes, and values does the learner express that are necessary and compatible to participate in their proposed programme of study? How much direction and support will they need? How well developed are their metacognitive/self-directed learning skills?
Although more time consuming and labour intensive to conduct and administer, I think these more descriptive, open ended questions should be more helpful in allowing organisations to assess learners’ preparedness for participating in DE and learning courses and programmes effectively. Also, they can be adapted and made more specific so that they more accurately reflect the requirements of specific courses and programmes.
Kruger, J., & Dunning, D. (1999). Unskilled and unaware of it: How difficulties in recognizing one’s own incompetence lead to inflated self-assessments. Journal of Personality and Social Psychology, 77(6), 1121–1134. doi:10.1037/0022-35220.127.116.111 Retrieved from: http://psych.colorado.edu/~vanboven/teaching/p7536_heurbias/p7536_readings/kruger_dunning.pdf